Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Upon shipment confirmation, anticipate delivery within 2 weeks, varying based on the weight and dimensions of your order.

How do I create an account?

Account creation.

How do I change my shipping address?

For swift assistance, contact your account specialist. If none, fill out the contact us form.

How do I track the status of my order?

Updates can be found in your email. If you need additional information, contact your account specialist. If none, fill out the contact us form.

Will you keep my credit card information on file?

No. We will only keep credit card information for authorized Dealers only.

Do you charge sales tax?

We charge sales tax based on your location. Only authorized dealers will be eligible for tax differentiations.

Do you ship to my country?

We ship to Canada and the United States only. Customers handle duties/taxes. For other countries, they must arrange freight forwarders independently.

Will my items come in one package?

Products are within manufacturer packaging. That package is then put into a mast carton with the rest of your order. Some products are large enough for the manufacturer packaging to serve as a shipping box as well.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Policy can be found here.

I received the wrong item

For swift assistance, contact your account specialist. If none, fill out the contact us form.

My order arrived damaged

If your shipment arrives damaged, please contact the carrier directly, as all our packages are insured for your peace of mind.

After, contact your account specialist. If none, fill out the contact us form.

Where should I mail my authorized return?

2858 Stirling Rd. Hollywood, FL 33020

How do I receive customer support?

For swift assistance, contact your account specialist. If none, fill out the contact us form.

What do I do if I entered an incorrect shipping address?

For swift assistance, contact your account specialist. If none, with the order number fill out the contact us form.

Can I change or cancel an order after I've submitted it?

For swift assistance, contact your account specialist. If none, with the order number fill out the contact us form.

Browse

Want to chat?

Social

Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

If you need to swap an item

Returns and Exchanges