Common queries answered

Frequently asked Questions

Upon shipment confirmation, anticipate delivery within 2 weeks, varying based on the weight and dimensions of your order.

For swift assistance, contact your account specialist. If none, fill out the contact us form.

Updates can be found in your email. If you need additional information, contact your account specialist. If none, fill out the contact us form.

For swift assistance, contact your account specialist. If none, fill out the form to the right for prompt response.

For swift assistance, contact your account specialist. If none, fill out the form to the right for prompt response.

We ship to Canada and the United States only. Customers handle duties/taxes. For other countries, they must arrange freight forwarders independently.

Products are within manufacturer packaging. That package is then put into a mast carton with the rest of your order. Some products are large enough for the manufacturer packaging to serve as a shipping box as well.

Account specialists are available solely for authorized dealers.

Request a new account specialist by filling out the provided contact form to the right. Admin will than figure out the best specialist for your needs.

 

Usernames with “A1” not affiliated, accounts inactive over a year, accounts not verified after 24 hours, repeat billing problems, or dealer price sharing will be deleted without warning. This will include all purchase history.

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